Frequently Asked Questions

Everything you need to know about your Ado official merchandise and orders.

When will my Ado official merchandise ship?

Standard orders are typically processed within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page for estimated shipping timelines.

Do you offer international shipping for global fans?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.

What is your return policy for music and apparel?

We accept returns on apparel items within 30 days of delivery, provided they are unworn and in original packaging. Please note that opened CDs, DVDs, and limited edition vinyl are non-returnable due to the nature of the media.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the products sold here official Ado merchandise?

Yes, all items sold on this store are 100% official Ado products, produced and licensed in collaboration with the artist and her management team.